Privacy Policy – Refex Renewables

Refex Renewables knows that your privacy is important to you, and we want you to know that it is important to us too. This privacy policy explains how we will use, disclose and protect this information once it is collected. By using our services or otherwise providing us your information, you consent to this privacy policy as it may be amended from time to time.

We collect information about you when you visit our website, use our services, or view our online advertisements. In general, you can visit our website on the internet without telling us who you are or providing data that personally identifies you. Such use does not result in any personally identifiable data being collected or stored. There are times, however, when we may need information from you, such as your name and address. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information. Occasionally, we may make the e-mail addresses, of those who provide information, available to other reputable organisations whose products or services we think you may find interesting. In these cases, you will be offered an opportunity to limit access to your information. In case we do not receive any response from you to limit the access of your information, it shall be deemed that you consent to such distribution of your information as mentioned above. If you register with our website, we may use this information to provide you with customer information about Refex Renewables offering in support of your needs.

Your Consent to Communications

By providing your contact information to us or our dealer, you consent to receive email messages, text messages, phone calls, faxes and postal mail, including that of a promotional nature, from Refex Renewables and our affiliates at the contact information you provide. Messages may be about our promotional offerings. You are not required to agree to this in order to purchase property, goods or services from us. You represent that you are legally competent and have legal authority to form a contract and provide this consent with respect to the contact information you provide. You may not consent on behalf of someone else or provide someone else’s contact information. We will obtain the date, time and content of your messages to us.

Your accessing our website signifies your unconditional consent to allow the collection of your domain names. By submitting your personal data through this website, you shall be consenting to it being processed in the manner described above by Refex Renewables and its affiliates around the world.You recognise and understand that there is no compulsion on you to provide us with your personal information and any and all personal information provided by you to us is with your full consent, own wish and desire to provide such personal information. You also understand that we are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you, unless you demonstrate to us within a period of fifteen (15) days from the date of providing of such information to us, to our satisfaction, that the information was provided to us without your free consent.

If you have submitted personal data to us through this website or otherwise and wish us to cease using it for the purposes submitted, please contact us.

How is your information used?

We or our service providers may use the information we collect (and store) from and about you to perform the following business functions:

• Administering our services and your account with us
• Enabling customers to use our services and their features
• Processing and fulfilling your transactions
• Localizing the content that is displayed to you based on your geographical location
• Responding to your requests, questions, and concerns
• Technology research
• Market research
• Monitor use of the website and help further develop the contents of the website
• Improving and developing new features and offerings for our services
• Sending you marketing and other communications, including information about products, services, and events, of ours and of others, that we think might interest you.
• Protecting our rights and property
• Recovering debt and preventing fraud
• Customizing our services to your interests and history with us
• Other purposes disclosed when personal information is submitted to us

To perform the above functions, subject to applicable law, we may match information collected from you through different means or at different times, including personal information, website and mobile app usage information, and use such information along with information obtained from other sources (including third parties) such as demographic information, information provided to us by governmental agencies and regulators, and updated contact information. We or our service providers may also use your information to assess the level of interest in, and use of, the website, our e-mails and our other messaging campaigns both on an individual basis and in the aggregate..

Social Networking

We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, and may incorporate some third-party social networking features onto our websites and mobile app. Through these platforms and features, we may receive some personal information and some website and mobile app usage information about you, and this privacy policy applies to that information as well. In addition, third party social networking platforms have their own privacy policies which explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our website may be published to your social network.

Do we share Personal Information and Website Usage Information with others?

Yes. Subject to applicable law, we may share your information:

• With our dealers
• With our affiliates
• With our service providers to help operate our services
• When we believe in good faith that disclosure is necessary to protect our rights or property, in the event of an emergency or to protect your safety or the safety of others, investigate fraud or respond to a government, law enforcement, judicial or other legal request, or to comply with the law
• In connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of business

Refex Renewables will not disclose any personally identifiable information without permission, unless Refex Renewables is legally entitled or required to do so or if Refex Renewables believes that it is necessary to protect and/or defend its rights, property or personal safety etc.

Call Recording

When you speak with our customer service call centre, your calls may be recorded for quality assurance and training purposes. By speaking with our call centre, you consent to this.

Security

While we will strive to our best ability to protect the security and integrity of sensitive personal information due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that any information, during transmission through the internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.

If you correspond with us by e-mail or using web forms such as via the “Contact Us” link on our website, you should be aware that your transmission might not be secure. A third party could view the information you send in transit by such means. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

If you create an account with us, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security.

“Linked-To” Websites

Our website or mobile app may contain links that lead to other websites. We are not responsible for these other sites, and so their posted privacy policies (not this Policy) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website visited after leaving our website or mobile app to learn about how your information is treated by others.

Changes to this Privacy Policy

Refex Renewables reserves the full rights to change/alter/amend/modify the contents of the privacy policy from time to time without any prior notice or intimation; so check this page periodically to make sure you understand how your personal information will be treated.

Contact Us

If you have any questions, grievances or comments regarding our privacy practices, you may contact us.